HA
Hazel A

1 reviews | Active since Apr 2017

25 Apr 2017, 15:22

HOODWINKED

<p>I recently received a call from Mr Price to say that because I was a loyal customer they would be giving me a free sim card and recharge each month with R250. Anyway I accepted this "free" gift and it was delivered to me. I did not activate the sim card as I was scared of being charged. Only last week I checked my Miladys account (which Miladys is now part of the Mr Price group) and I see that on the 8th of March and the 8th of April I was charged R250 (in total R500 charged on my account). I immediately complained to Miladys customer care and received an e-mail to advise that my complaint would be dealt with within 24 hours. I have never even taken the sim card out of it's pocket so its not been activated either and I do see on the waybill that this will be for 12 months. I feel that I was hoodwinked into receiving this and am now being charged. I received a reference no. (# ********** ) from the Mr Price help desk but am still awaiting their assistance.</p>

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Replies (2)
MRPMobile
MRPMobile's reply25 Apr 2017, 15:28
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply25 Apr 2017, 15:28
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile