MH
Mothermouse H
1 reviews | Active since Dec 2018
08 Nov 2024, 09:44
HIGHLY DISSAPOINTED !!!!!
Disappointed and beyond Frustration I requested for a refund from Mr Price Mobile since the 28th October 2024 and submitted all the supporting documents as the account was overpaid /wrongly as I were supposed to pay my Fibre, I made the mistake to pay my Cell instead. My argument is they quick for the money , but there processes fail terribly as we would think they will refund you within 3 working days ,now you need to wait 14 business days. *****IN THE MEANTIME I CANNOT WORK DUE TO THIS ERROR AND MR PRICE IS SITTING BACK WITH NO WORRIES**** PLEASE ATTEND TO THIS ASAP..
Helpful (0)
Replies (3)0
Replies (3)
MRPMobile's replyOfficial
08 Nov 2024, 16:00Hi Mothermouse Rheeders Hagen,
I trust you are well.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Kind Regards
Mr Price
I trust you are well.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Kind Regards
Mr Price
MRPMobile's reply08 Nov 2024, 16:00
Official
Hi Mothermouse Rheeders Hagen,
I trust you are well.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Kind Regards
Mr Price
I trust you are well.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Kind Regards
Mr Price
MH
Mothermouse H's updateReviewer Update
11 Nov 2024, 10:19Here we go again , still no response no courtesy call , or any voice note as I'm not always available telephonically , since 28th October 2024 I'm struggling to get my refund. This is highly un expectable, no work ,no pay been offline for the past 3 works I cannot work due to this. HOW LONG MUST I STILL WAIT FOR MY REFUND. !!!!!!!! to allow me to get my FIBRE back up and running. !!!!!
MH
Mothermouse H's update11 Nov 2024, 10:19
Reviewer Update
Here we go again , still no response no courtesy call , or any voice note as I'm not always available telephonically , since 28th October 2024 I'm struggling to get my refund. This is highly un expectable, no work ,no pay been offline for the past 3 works I cannot work due to this. HOW LONG MUST I STILL WAIT FOR MY REFUND. !!!!!!!! to allow me to get my FIBRE back up and running. !!!!!
MRPMobile's replyOfficial
12 Nov 2024, 12:42Hi Mothermouse Rheeders Hagen,
I trust you are well.
We sincerely apologize for your recent experience with us.
We can assure you that we are currently investigating this matter, and we will be in contact with you directly with feedback.
I trust you are well.
We sincerely apologize for your recent experience with us.
We can assure you that we are currently investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,
Mr. Price
MRPMobile's reply12 Nov 2024, 12:42
Official
Hi Mothermouse Rheeders Hagen,
I trust you are well.
We sincerely apologize for your recent experience with us.
We can assure you that we are currently investigating this matter, and we will be in contact with you directly with feedback.
I trust you are well.
We sincerely apologize for your recent experience with us.
We can assure you that we are currently investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,
Mr. Price