Hidden cost not explained

My wife were phoned by Mr. Price Mobile last week and were offered a contract phone. As we had no issue with this at the time we agreed to the terms and conditions which were explained to us THEN.<br> <br> She received her phone last week Wednesday and as per the terms, if she was not satisfied she could return this within 5 working days. The terms that we agreed upon were to start paying at the end of March 2016. Yesterday a payment of R199.00 went of our account. This was not agreed upon and phoning the customer service number is useless. Mr. Price Mobile can take your money out of your account without notice (theft) and if you want it back you need to send them a bank statement and this will take how long? The agreement was that if you phone them they will activate the sim card. We DID NOT phone them but yet it was activated without notice and a debit order deduction made.<br> <br> They are *********** dealing with customer queries and they are rude. I will not leave this here and if our money is not back into our account within 24 hours I will lay a charge with the SAPS.<br> <br> The number in question is *** Mrs. S Schipper (***).<br>