TT
Taran T

1 reviews | Active since Apr 2013

08 Sept 2016, 18:58

Hidden charges

<p>Mister Price mobile phoned me with one of their deals which I was excited to use but after the agreement they sent me a whopping R350 of extra services I didn't ask for. Subscriptions to like Safety box premium, Deal Depot, Safe Base to name a few. The lady on the telephone simply said they had a few emails to send me for approval, instead I got a huge bill.</p>

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Replies (2)
MRPMobile
MRPMobile's reply09 Sept 2016, 08:49
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile

Best regards,

TT
Taran T's update09 Sept 2016, 09:36
Reviewer Update

MR Mobile helped me sort out the problem quickly this morning, the lady was very kind in explaining the extra services and how to cancel them.