Grotesque service from Mr Price

I' seriously, utter and disgusted by Mr Price Mobile After my last review I posted nobody has bothered to contact me back on my cell me me regarding the complaint i lodge. This is the only thing they have managed to send me.

##- Please type your reply above this line -## Good day, you have been registered as a cc on this support request: Please reply DIRECTLY to this email without editing the TO address. From: Shireen ********** 000 Jeanel Pillay (MRP Help) 11 Dec, 13:46 SAST Good day,

Thank you for using online services.

I acknowledge receipt of your email and have noted its contents.

Kindly advise we have arranged for the device to be collected .

Cancellation fee of R335.00 is liable for payment Should you have any further queries in regards with your account, please contact the call Centre on ***or email **********

Kind regards, Jeanel Attachment(s) MRPM01- ********** 7.pdf

Sinazondlwana 11 Dec, 08:23 SAST I WILL NOT BE LIABLE FOR ANY CANCELLATION FEE. YOU HAVE MY DETAILS ON YOUR SYSTEM COME COLLECT YOUR DEVISE ASAP IF YOU DARE DEBIT R335.00 YOU WILL DEAL WITH MY LAWYER. -(16:52)Agent advice You have a cooling off period of 5 days from activation ,what that means is you are able to return the device within 5 days if you are no longer wish to have the contract .you maybe charged a cancelation fee, the cancellation fee will be done provided that the device is not physically damaged ,the device is not expose to liquid ,and all the guidelines on how to use the device were followed and the device is not abused ,the device will to be returned din all original packaging with all accessories included . Regards

Jeanel Pillay (MRP Help) 09 Dec, 13:56 SAST Good day,

Please view call audit conducted and concluded :

Bongiwe Sibisi (CCQA) Nov 29, 16:11 EET *Ref: MRP- ********** 8

*Agent: Bhekisisa Luthuli

r5_c***

r5_c***

r5_c***

*Overall feedback:

-Customer was advised that she has a 5 day cooling off period if she no longer wish to have the contract and that the device need to be in it original packaging with no physically damages and not exposed to liquids.

-Customer was advised of the cancellation process but the fee was not mentioned

*Reactive Resolution:

- (15:22) Customer advice: What happens if i don’t like this device? Agent responded: We are giving you 5 days cooling off period to terminate your agreement if you are not happy; you simple give us a call.

-(16:52)Agent advice You have a cooling off period of 5 days from activation ,what that means is you are able to return the device within 5 days if you are no longer wish to have the contract .you may be charged a cancelation fee, the cancellation fee will be done provided that the device is not physically damaged ,the device is not expose to liquid ,and all the guidelines on how to use the device were followed and the device is not abused ,the device will to be returned din all original packaging with all accessories included .

*Other issues:

*Done by Bongiwe Sibisi

Please provide the imei no of the device , contact no and physical address for the collection of the device .

Cancellation fee :

* R335.00

Should you have any further queries in regards with your account, please contact the call Centre on ***.

Kind regards, Jeanel

This email is a service from MRP Help.

You are contradicting yourself by stating that I was 'Customer was advised of the cancellation process but the fee was not mentioned' Now all of a sudden I' liable for cancellation. Today I have been sitting at the office waiting for your this worthless and no value devise to be collected. Nobody showed up!!!! Such a Grotesque service.