BN
Benjamin N

1 reviews | Active since Feb 2016

26 Feb 2016, 10:20

********** Contract

Good day,<br> <br> As of November 2015 my account has been constantly being debited my MRP Mobile, they started with R99.99 I reversed that and thought its the R99.99 **** and I didn't know Mr Price has a mobile division, then on December they debited R609.00 and I called my bank and stopped reversed that payment, then I started googling to try and understand what the **** MRPMOBILE is. I called the number I found online ***, no one could help me, Jan they debited again R549.06, this time they gave the ***.<br> <br> i do not have device they billing me for and never took out any contract with them, i only knew they offer devices by the debits going off my account, its frustrating since these reversal and contract i know nothing about on my name are affecting my ITC score and now i am told to find out who took the device and they don't even have address where i work/where the device was delivered.<br> <br> Please look into this matter and action accordingly, furthermore I request the recording of the call Ayanda agent made to me.<br>

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Replies (1)
MRPMobile
MRPMobile's reply26 Feb 2016, 10:30
Official
Hello VonBen1985,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and we will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
mrpmobile

Best regards,