LG
Louisa G

1 reviews | Active since Sept 2017

19 Sept 2017, 07:52

*****ulant deductions after account has been closed

I have closed and paid up this account in December 2016 and they are still deducting R 128.00 every month from my bank. I have sent several emails and always get a response that an agent will contact me shortly, no one has yet, My first email to them was Mrs L W Greyling ID WITHHELD

Monies deducted *******ly:-

********** 5 SERVICE AGREEMENT MRPMOBILE INV ********** -R 14.94 ********** 5 SERVICE AGREEMENT MRPMOBILE INV ********** -R 128.00 ********** 5 SERVICE AGREEMENT MRPMOBILE INV ********** -R 128.00 ********** 5 SERVICE AGREEMENT MRPMOBILE INV ********** -R 128.00

From: MRP Help ********** Sent: Wednesday, 23 August 2017 11:36 Cc: Louisa Greyling Subject: [MRP Help] Update: Customer Query- MRP Mobile Website

##- Please type your reply above this line -## Good day, you have been registered as a cc on this support request: Please reply DIRECTLY to this email without editing the TO address. You may choose to CC other recipients if needed. By following this process you will best assist our support team's ticketing workflow. From: Support mrpgroup.zendesk.com/hc/requests/ ********** Fathima Allie (MRP Help) 23 Aug, 11:35 SAST Hi there

Thank you for using our online services. Kindly forward your Id number for further assistance.

Should you have any further queries contact ********** 430. Regards Mrp Mobile Team

Support 23 Aug, 07:31 SAST Customer details Name Louisa Surname Greyling Cell Number ********** 101 Email Address ********** Message Contact me urgently. I am tired of you *****ing my money every month

This email is a service from MRP Help. [1QLX60-ZW6X]

0
Replies (3)
MRPMobile
MRPMobile's reply19 Sept 2017, 07:52
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

LG
Louisa G's update19 Sept 2017, 07:55
Reviewer Update
Look at their response:- SURELY NO ONE IS GOING TO CONTACT ME
MRPMobile
MRPMobile's reply23 Sept 2017, 10:20
Official

Your complaint has been investigated and feedback provided to you.

Warm Regards,

mrpmobile