MM
Mmasetshaba M
1 reviews | Active since Dec 2016
23 Dec 2016, 10:11
Forced into contract sim
<p>I received a prepaid sim card in store and was told it would be free. then a few days later some Indian call centre agent who spoke really fast called me to Rica my sim...at least that's what I thought. </p> <p>Then my account statement comes back and I had been charged R100 for the sim. I called Mr price on the 22nd November to cancel the sim and get a refund on my account. </p> <p>Then the December statement came and I was charged again. I have since called them numerous times about this but all the agents are ill-equipped to deal with this. If this matter is not sorted out, I will close my account with Mr Price and they will lose my loyal business. </p>
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MRPMobile's replyOfficial
23 Dec 2016, 13:44Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Warm Regards,
mrpmobile
Best regards,
MRPMobile's reply23 Dec 2016, 13:44
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Warm Regards,
mrpmobile
Best regards,
MM
Mmasetshaba M's updateReviewer Update
19 Jan 2017, 19:05Thank you mrpmobile team. My sim issues have been sorted as promised.
MM
Mmasetshaba M's update19 Jan 2017, 19:05
Reviewer Update
Thank you mrpmobile team. My sim issues have been sorted as promised.