CH
Carin H
1 reviews | Active since Nov 2015
29 Nov 2015, 14:25
FEDUP with a mistake not clear up!!!
I took out a contract for R99 per month. I asked more than once to add nothing. first 2 payments went of around being around R266 per month. I made complained. MRPrice mobile called me and they listened to the tape recording of my order and confirmed last month that I did not ask for any extra!!<br> <br> I was so happy that it seemed to be sorted out!! Guess what I got a sms this morning from my bank and AGAIN R266 went off!!!<br> this is not acceptable!! they assured me that the added services was taken off and that there was a credit. now what???
Helpful (0)
Replies (1)0
Replies (1)
MRPMobile's replyOfficial
30 Nov 2015, 10:32Hello carinherbst,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
MRPMobile's reply30 Nov 2015, 10:32
Official
Hello carinherbst,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile