Fed up with no service
<p>Since I took out my contract I experienced problems. First MRP Hotspotter phoned right after I took out the contract and I said that I do not whant the service because I cannot use it in my town. After I said no, the still debit my accountR45 each month. Remember I said I do not whant this. I even send a email. </p> <p>To the above, if I were able to trac my servicesit will show that in the last 11 months I were able to make calls and receive messages only for a month. When you phone no one answers. When I cancelled my debit order, they phoned me and I explained that I cancelled it as a result of them not assisting me, they said that they were phoning from the legal department and that I should phone the complaints department. They debited my account again. Since I took out this contract I have not received a bill or statement. I want to end my contract with them but no one can help. And they will most likely reply to this that somebody in the right department will contact me shortly. This will not happen and I will still have no service.</p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
I am lodging a formal complaint today at the National Consumer Commission
I am lodging a formal complaint today at the National Consumer Commission
