faulty Prestigio Multipad

I bought a contract phone and upon activation i had to call the call center for assistance as the sim was not recognized by the handset. I was informed by the agent that the product has a factory fault and they have received numerous complaints regarding the brand therefore the item will be collected from myself. After the explanation by the agent i request that the order/purchase be cancelled completely however to my surprise i was informed that i must pay a cancellation fee of R199 and a 30% fee (R409) for opening the box of a factory faulty product i have never used and is confirmed to be not working item by the company agent.<br> I proposed to cancel the order as i have no faith in a product that its failing to perform while its still brand new however i don't see the need to pay all these ridiculous stated figures especially the R409 for opening the box.