1 reviews | Active since Jan 2016
false advertising and no proper information given
On thursday 21 january 2016 i was called by a salesperson of mrpmobile wanting to sell a cell phone to me ( huawei y3c) . Initially i was sceptical but the sale person later known as agash kept on rambling about how brilliant the phone is and how it was the same size as the iphone 6 with a frontal camera flash etc. Of course this bought me and i agreed to take the phone. This agash guy re-itterated that if i was not happy with the phone i recieved , i could return the phone within 5 days without having to pay a cent. Please note that he repeated this statement atleast 3 or for times . When the deal was eventually closed , a verifier called me and made the same statement pertaining to R0 cancelation fees. The phone arrived on friday 22nd january and as per normal i opened the package to see if i would be satisfied with the product. Naturally i realised this phone was not as promised and decided to cancel the contract on monday. I called the customer service centre and spoke to sherwin( 1600) who informed me that i will have to pay a fee of close to R500 because of my cancelation. I declined and feel that my consumer rights were violated with no terms and conditions fully comunicated
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
