JL
Jutalia L

1 reviews | Active since Jul 2017

18 Jul 2017, 15:53

FALSE ADVERTISING

<p>NEVER INFORMED ABOUT THE OPEN LINE. REASSURED BY CONSULTANT THAT NOTHING MORE THAN R120 WOULD BE DEBITED FROM MY ACCOUNT. SITTING WITH AN OUTSTANDING AMOUNT OF R5000. MR PRICE MOBILE CANNOT FIND ANY OF THE RECORDINGS BETWEEN MYSELF AND THEM. HANDED ME OVER. USELESS STAFF. MY DETAILS ARE ALWAYS TAKEN DOWN BUT NEVER CONTACTED. WAS NOT RECEIVING MY BENEFITS AS PER THE CONTRACT BUT RATHER GETTING OVERCHARGED FOR THEIR FALSENESS, LIES AND MANIPULATION</p>

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Replies (4)
MRPMobile
MRPMobile's reply18 Jul 2017, 15:55
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply18 Jul 2017, 15:55
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

JL
Jutalia L's update18 Jul 2017, 15:58
Reviewer Update

I THINK I'VE SPOKEN TO ALL YOUR CONSULTANTS WHO COULD NOT ASSIST. I HOPE SOMEONE WHO CAN BE OF HELP WILL CALL.

JL
Jutalia L's update18 Jul 2017, 15:59
Reviewer Update

MAYBE BEFORE HANDING PEOPLE OVER, CONSULTANTS SHOULD DO SOMETHING ABOUT QUERIES AND MAYBE THE SUPERVISOR / MANAGER SHOULD BE AVAILABLE MORE OFTEN