1 reviews | Active since Sept 2016
Extremely Poor Customer Service
<p>Purchased R150.00 airtime on 30 August 2016 form my MRP account online to be loaded onto my MRP SIM card.</p> <p>I phoned on 31 August 2016 to enquire why i never received the airtime. I was being transffered from pillar to post and being given different number to phone only to be told after about 10 phone calls and holding on at one stage for 30 min that i have received the airtime. </p> <p> To date 01 September 2016 i still have not received my airtime. All i want is to be given what i paid for............. "Is my request so unreasonable.</p> <p>This is unacceptable business practise and i would suggest the the MRP GROUP send their staff for proper customers service training and hope they learn something from that.</p>
Thank you for taking the time to let us know about your experience. Please note the recharge voucher purcashed is a Cell C voucher, kindly contact Cell C customer care with the referrence provided so they can assist further.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. Please note the recharge voucher purcashed is a Cell C voucher, kindly contact Cell C customer care with the referrence provided so they can assist further.
Warm Regards,
mrpmobile
i tried phoning Cell C from my moblie and the 140 / 084 140 goes directly to MRP Mobile.
So i tried from a landline and I have done exactly what you asked me to do. I have phoned Cell C and their reply is that they cant assist me without a voucher number and a serial number.
So this issue is very far from resolved as Cell C and MRP Mobile employees are not very helpful at all.
Shocking is all I can say
:-(
i tried phoning Cell C from my moblie and the 140 / 084 140 goes directly to MRP Mobile.
So i tried from a landline and I have done exactly what you asked me to do. I have phoned Cell C and their reply is that they cant assist me without a voucher number and a serial number.
So this issue is very far from resolved as Cell C and MRP Mobile employees are not very helpful at all.
Shocking is all I can say
:-(
Felicia2505:
i tried phoning Cell C from my moblie and the 140 / 084 140 goes directly to MRP Mobile.
So i tried from a landline and I have done exactly what you asked me to do. I have phoned Cell C and their reply is that they cant assist me without a voucher number and a serial number.
So this issue is very far from resolved as Cell C and MRP Mobile employees are not very helpful at all.
Shocking is all I can say
:-(
Felicia2505:
i tried phoning Cell C from my moblie and the 140 / 084 140 goes directly to MRP Mobile.
So i tried from a landline and I have done exactly what you asked me to do. I have phoned Cell C and their reply is that they cant assist me without a voucher number and a serial number.
So this issue is very far from resolved as Cell C and MRP Mobile employees are not very helpful at all.
Shocking is all I can say
:-(