Exploited customer.

MRP-***2-1

Good day

I am not happy and I hate being **** to, can someone please cancel the SIM card that was offered to me, your consultant was not honest, he told me the SIM card was for free and I’ll be loading my own air time but now I see that is going to be a 12 month contract. He said it was free, every time when mrprice mobile phone me for a sim, always tell me that it’s for free.

I don’t want any contracts, please cancel it.

He told me the sim was a token of thanks for being a good account holder and he forgot to mention that is a contract.

Unhappy customer

Above is the email I sent mrprice customer service immediately after I got a confirmation sms frm the guy that called me on the 17th of June.

But now what surprises me is the fact that when I cancel “their free” SIM card, they charged R130.00 which is included on my monthly Account statement and I don’t know who is going to pay it because I won’t pay it.

If they have paid RAM courier to deliver that cancelled free SIM card, it’s not my problem. Mr price, stop exploiting your poor customers, they are also struggling like ur business, at least you can still make thousands a day, what do your customers make per day?

Some1 please sort this out and if you say I was told the SIM card isn’t for free, provide me with the recording as your people always remembers to mention that the call is recorded.