Experience has been a nightmare

<p>MRPmobile totally disregards their customer complaints. The company has absolutely no clue on Customer Service - not one Call Centre has bothered to listen...just listen!!! My initial complaint was posted in March and thereafter, I was advised that there was a refund due to me. I waited and waited and waited for this refund. Eventually someone called a few weeks ago and advised that they would offset my next "premium" against the refund and therefore not debit. I clearly said NO and told her that I wanted the refund paid to me. Weeks have passed, and still no refund. My experience with the company has been a total nightmare right from the start...I regret the day I took the call selling me the cellphone. </p>