escalate this matter to executive level following continued ******** deductions

Dear Sir/Madam,

I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled.

Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided.

This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved.

To date, the following issues remain unresolved:

* Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed

I hereby demand the following urgently

* A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur *

All written responses must be sent to: ***

Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice.

This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved.

I expect urgent written confirmation.

Regards, Carmen Frank ***