NM
Nicole M

1 reviews | Active since Jun 2015

23 Jun 2015, 08:32

Early debit of contract resulting in unpaid fee

Good day I have a contract with Mr P Mobile and i advised them when i t**** out the contract that i am getting paid on the 20th of every month. In june they decided to take the money on the 19th of June due to the 20th being on a saturday - HOW DO THEY EXPECT ME TO BE PAID A DAY EARLY. i was now charged an honouring fee of R90 on my account due to there being no money at the time of there debit order being taken - THATS IS WHY I TOLD THEM DO NOT TAKE MONEY PRIOR MY PAY DAY.<br> I would like the honour fee of R90 refunded back to me - urgently

0
Replies (1)
MRPMobile
MRPMobile's reply23 Jun 2015, 10:58
Official
Hello Nicole Malan,

We sincerely apologise for the inconvenience caused and trust that this matter has now been resolved with our customer care team leader this morning. The details have been amended as requested. Please contact us should you have any queries by dialling 140 which is free from your mrp mobile SIM and ***which is free from a landline

warm regards,
mrp mobile