NM
Nicole M

1 reviews | Active since Jun 2015

23 Jun 2015, 08:41

Early debit of contract resulting in unpaid fee

when i took out the mobile contract i informed Mr P Mobile that i got paid ont he 20th of every month - In June the 20th was on a Saturday so Mr P Mobile decided tro debit me a DAY BEFORE I GOT PAID and my back honoured the payment and charged me R90 - HOW CAN I PAY WHEN I HAVENT RECIEVED MY SALARY!!! <br> I would like my debit order to be moved to the very very last day of the month and i would like a refund of the R90 hon fee that i have had to incurr due to them taking my money early - i have always paid by debit order and given them no just cause to take the moneh early!!!

0
Replies (1)
MRPMobile
MRPMobile's reply23 Jun 2015, 10:55
Official
Hello Nicole Malan,

We sincerely apologise for the inconvenience caused and trust that this matter has now been resolved with our customer care team leader this morning. The details have been amended as requested. Please contact us should you have any queries by dialling 140 which is free from your mrp mobile SIM and ***which is free from a landline

warm regards,
mrp mobile