Double Debited for Dec 2015

My name is Veronica Cebekulu<br> <br> I called the Customer Care department on 21/12/2015 when I realised that my account was debited twice for december 15/12 for 199.38 and 18/12 for 101.08<br> <br> I was advised by the agent to email my statement to [Email Removed] which I did, and I was never contacted back.<br> <br> On 23/12/2015 I called back and spoke to somebody who's name sounded like \ Ameer"who promised to call me back before close of business and he was going to escalate to his Support area for them to look at the email I sent.<br> <br> He never called me back and I want my money paid back into my account with immediate effect. Their service has been terribly pathetic and after this is resolved"