LC
Lindiwe C

1 reviews | Active since Oct 2015

14 Oct 2015, 10:44

Dishonesty

On friday the 9th of October 2015 I was called by an agent Navin Vedasee offering a Prestigo 7inch tablet for R129. He advised that once I recieve the device I can return it within 5days once delivered If I am not happy with the device. I recieved the tablet on Tuesday 13 October 2015. When I got home to have a look at the tablet features I was not happy with the mega pixel of the camera and the network that came with the card. I then called the contact center to cancel the contract but I was advised to pay R443.27 for cancellation as I have opened the seal. Can some body advise me how was I to view the device if I could not open it? more over I was not initially advised about the cancellation charge from the beginning.<br> Even the agent by the name Neeve confirmed that the sales agent are very quick to make a sale and don't advise potential clients with all the appropriate information.<br> I am very dissapointed with the service I have had from Mr Price Mobile. I do not have the R443.27 and will certainly not pay it but I am still sayng that I am not happy with the Prestigo Tablet.

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Replies (1)
MRPMobile
MRPMobile's reply14 Oct 2015, 11:17
Official
Hello Lindyshcebe,

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Many thanks,
mrpmobile