DV
Danie V

1 reviews | Active since May 2016

25 May 2016, 08:25

Dishonest

<p>It is disgusting that a company like Mrp operates in such a manner and appearently doesn't care what the customers complain about. They sell you a contract phone, without properly describing the phone. When you have a problem they insist you cancel the contract and pay a cancellation fee (R431.00). They collect the phone and still keep on submitting a debit order of various amounts. The contract deal was R149.00. First month, ( I reported my dissatisfaction within 7 days) they deducted R169.00. Next month R1431.00 and now R1006.00. This is after numerous e-mails, telephone calls and reprted to the ombudsman. Surely there is something one they do as they now just ignore and mean of communication. Who is their big boss???</p>

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Replies (1)
MRPMobile
MRPMobile's reply25 May 2016, 12:52
Official

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

Mrpmobile

Best regards,