DISGUSTING SERVICE

I'm disgusted by your service. My phone is damaged and I took it to gateway yesterday and I was told that that they can't take it I have to wait for a courier company to fetch it. I explained that I work and my work makes me travel I can't be at home waiting for a someone just to come fetch my phone to be fixed. It's not fair I pay insurance now that I have to claim I'm given stories. I tried emailing the insurance department but I'm totally ignored. Your customer service is disgusting