Disgusting Service!!!!

I'm disgusted by your service. I make sure every month to pay my insurance premiums on time but when ever I claim I'm given a run around. I made a claim on Monday for my lost phone everything was approved on Wednesday except the confirmation of my premiums. I'm told by the insurer that they waiting for Mr price to send a confirmation that my premiums are up to date, I've been waiting since Wednesday, how unfair! I called your office today and I was told that they waiting for a certain manager to come back to approve it and that manager will come back on Monday, so I must wait 5 days????? For that confirmation. Why must I wait where I pay on time. Even in 2022 I was given the same experience. How disappointing. I need someone to call me and sort this out.