Disappointed with new phone

My daughter bought a phone from Mr Price last week Tuesday. Unfortunately, the phone is already giving charging problems. When we returned to the store, we were told it needs to be sent in for three weeks for repairs.

While I appreciate that Mr Price has a process in place and the staff were professional in assisting us, I am very concerned about the long waiting time. My daughter (partially blind)uses the phone daily to book Uber rides for commuting to university, and without it she will struggle with her studies and safety when travelling.

I kindly request that Mr Price consider faster alternatives or a temporary solution (such as a swap-out or loan phone) for situations like this. Customers should not be left without a brand-new phone they just purchased.

Thank you for your assistance, and I hope this matter can be resolved quickly.