Disappointed customer

Hi so I purchased a tablet from them in July 2024 and they offered me a six months insurance to the value of R300 with the option to renew. Fast forward to January 2025 I was trying to renew because it's affordable. Just to struggle to get through to the department, no one could assist me, on hold for long, excuses of department being on lunch... Even the guy at Kuilsriver Zevenwacht where I purchased it said they do renew and he would assist me only to be disappointed. Called the call center today 21st January to find out the DON'T RENEW insurance after the six months has lapsed. Bad service, not impressed after calling a few times on different days. Thanks for nothing Mr Price Cellular and customer service for not prioritizing a customer.

Regards

Jeremiah Solomons