DIFFICULTY WITH PLACING ORDERS VIA THE APP

After successfully placing orders via the app. I started getting an "error placing order" message and let's try again. I mailed their help desk was given ticket number and rep**** to that the problem was solved. When I went back on the app to place my order... I was given the same error message, only this time my credit card was charged for the order... and I have no order number to show for it as the order does not show as processed on my app.

Today I tried calling the help desk.

They advised me that using the MRP app warrants errors. That i would have to wait for the finance department to credit my credit card with the money that they have so kindly taken off without an order number. And I will have to wait 5 to 7 working days due to banking with fnb.

How does this make a customer happy with your services??????????? I can't even go in store now because wait........ I have to wait for MRP to reverse THEIR error.

There has got to be another way to fix the problem. The problem that is with you. I am posting this online and to Hello Peter as I am not happy with the response time either