NQ
Nicolette Q

1 reviews | Active since Nov 2015

03 Nov 2015, 10:25

Debit Order for Simfy and Caller Line Identity

Good day,<br> <br> Despite several emails to MrPmobile to correct this I just keep getting emailed my statements.<br> I signed up for a tablet for R130.00 per month, however 2 months down the line I finally get statements and after requesting Simfy to cancel their subscription, which I DID NOT REQUEST it has been added to my account, this is an addition R60.00. Then over and above this I have an additional R30.00 for Caller Line Identity. Now with this WONDERFUL network ..... NOT!!! I cannot even get signal where I stay, I have to connect with WIFI at work, so why on earth would I require caller line identity, especially at such a ridiculous cost. I have attempted calling the 0800 number and hold forever and despite numerous emails I am getting nowhere. I want this R180 credited back to my account. I am very dissatisfied with this service as I pointed out I do not even get signal in my area. If this is not corrected I will CANCEL the debit order as this is not what I agreed to. Can somebody please sort this out as I am getting totally annoyed. Disgusting that they can just take your money as they wish.

0
Replies (1)
MRPMobile
MRPMobile's reply03 Nov 2015, 11:22
Official
Hello NikkiQuinn,

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.

Many thanks,
mrpmobile