Credit not yet reflecting!

Hi.

We placed an order for a cellular device and it was delivered on the 27th of March. We had purchased this as a gift for my mum and was awaiting the phone. It was an incorrect device. We was then contacted to say the phone will be picked up and replaced. Unfortunately that did not happened. We had to call customer service and get this to be done which happened weeks after. It is now the 27th we are still awaiting our funds to be credited so we can purchase the correct one. This service has being so poorly executed to us. We have recieved no communication unless we call customer service to enquire. Facebook messenger was no help at all. This was a gift to someone and mrp had no urgency to sort the issue out at all. We are only told that they sincerely apologise and goes back to the same routine of us calling in. We are loyal customers and we are not asking for vouchers or discounts which should have came to us as we have been waiting patiently for a month. This is absolutely horrific as we have no alternate gift as yet. I had no choice but to report this on hello Peter hoping it gets some sort of retribution or response.