NM
Nonjabulo M

1 reviews | Active since Jun 2016

15 Feb 2017, 10:02

Crazy overcharging and nobody will help me with cancelling other services which I have requested

<p>Hi there,</p> <p> </p> <p>Please help me, MRPmobile seems to be overcharchign me and on top of that I called and made an inquiry into this.</p> <p> </p> <p>For an account that I should be paying R1 19.00 for I have been told that I now owe around 2165.59 and firstly I was told that I would be getting data and was buying my own airtime. Suddenly they told me that I have an open line and that was revealed when I made the call to enquire about my account.</p> <p> </p> <p>Why did they open a line for calls and because on the aitrime that I was buying myself I was unaware that my line was open and was making calls thinkng that the minutes were from that airtime.</p> <p> </p> <p>It doesn't end there, I later requested that I get 1G data monthly added to my data which I requested that it be stopped in Dec if not early Jan. This is ridiculous and I would rather return the phone that be overcharged for a phone that I don't use often.</p> <p> </p> <p>Thank you</p>

0
Replies (1)
MRPMobile
MRPMobile's reply15 Feb 2017, 10:05
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile