Contract phone for

Good day I have an issue at hand. In 2016 March I took a contract phone with Mr Price Mobile and I only used it for +-4 months due to over charges and I will end up paying more than the agreed amount of R99. However I stopped using the phone since and waited for 24 months to come to pass and paid every month end.

I stopped paying in April 2018 and customer services called me and demanded that I pay the 3 months as I did not terminate the contract with them of which they claim to have mentioned it on the phone during the 1st stage of selling me the phone over the phone. I however felt defeated and paid R200 then R100 2 days later. I then told them to cancel it as I don’t need it and I will not be paying anymore and the lady on the phone confirmed everything and assured me that they have cancelled it on their side.

This month (September) again the customer services calls me and says I need to pay R200 or they will take legal action against me. When on the phone with the customer services personnel I told him that I did terminate the contract in June and he said it’s fine he will revert back the message and close the call. I find myself paying for Mr Price Phone every month at what value. I have asked for all call records of which no prevail. What needs to be done in order for my name not to associated with Mr Price Mobile?