CONTRACT OVERCHARGE FOR 24 MONTHS +

<p>Good day,</p> <p> </p> <p>I am writing on behalf of my mother Maria Magdalena Terblanche, ID ********** 048081, Cell no ********** 856</p> <p> </p> <p>She obtained a contract through telemarketing more than two years ago for a tablet, and it was agreed upon that that this contract will only be R99.00 per month. (Typically with these call centers I don’t think they were given all the information)</p> <p> </p> <p>They received the tablet and the contract was active, and what is the debit order amount? R247.00!!!!</p> <p> </p> <p>I have been away from home for almost 2 years now, and they brought this to my attention, working for Nasua, Autopage and Telkom I know exactly what happened here. I phoned this morning on the 140 number and spoke to Zandile who assisted me.</p> <p> </p> <p>This is what was discussed;</p> <p> </p> <p>** Contract term cancellation - that was done as the contract is due to end 03 March 2017</p> <p>**I requested the call recordings of the agreement, where they finalized on the R99.00 per month,</p> <p>**and logged an enquiry as to what is the surplus charges as the debit order going off for the last 24 months was R247.00 pm</p> <p> </p> <p>And just as suspected this was the findings told to me telephonically -</p> <p> </p> <p>Hot spotter</p> <p>So Music Digital &</p> <p>Rescue Box was added - who authorized this actioning of VAS on this account?, and where in their lives would they ever know or actually use these services? My parents are not tech geeks, they switch the tablet on to check on face book and what the grandkids are up to, and that it, they live simple lives and this is just network brutality, yet again on the innocent.</p> <p> </p> <p>I would like you to cancel these "VALUE ADDED SERVICES" and send me the relative documents as to who signed or authorized this to be actioned on the account, as it was never aggreed apon adding these services to their account, was said to Zandile : her reply ..... Unfortuanately we do not have access to that system, and I would have to request recordings.... ummmm yeah you do that, i know these "VAS" services and they are never able to get those supporting recordings and documents.</p> <p> </p> <p>So the conclusion of this letter is that since there is no supporting documents and recordings, giving you permission to deduct R247.00 pm, please send this through to your Credit Control Department, get is authorized and pay pack their money, that you where deducting ********ly. taking in consideration for the duration since this started the amount is R148.00 a month being overcharged, times that by 24 months....R3552.00, and that for services they will never understand or even asked for from the start.</p> <p> </p> <p>The reference for the call is: ********** </p> <p> </p> <p>I appreciate the empathy that Zandile gave the call in understanding the frustration, but not the service received from MRP Mobile. Guys you are taking advantage of people with no remorse, what so ever.</p> <p> </p> <p>MARTIN TERBLANCHE</p> <p> ********** 522</p>