1 reviews | Active since Mar 2017
Contract be cancelled already
<p>Good day</p> <p>Please help me with Mr. price mobile as I can see I am getting nowhere. I took a contract via telephone in February 2015 there were no problems as i paid R168 monthly for tablet. Then in March 2016 they deducted R600 from my account, when i called an pathetic explaination was given that i used data and they could soft lock it. Long story made short i cancelled the contract and was given a cancelation fee to pay. i did send a cancellation letter and called for confirmation of cancelation fee. The simcard was blocked by the agent and network was gone from May 2016. The again started deducting money from my account in November 2016 when i called they said i had paid for 6 months in May and they will cancell the contract now. i reverse the payment at my bank, the next month they deducted two amounts which were reverse again i called and after they asked me to send to send written cancellation again. They promised to cancell the contract again as it was not cancelled previously. I am at my wits end with this campany as on 17 Febraury they deducted 3 payment of R168 + 1 payment of R140 silently from may bankaccount. No notification was received from my bank and only saw it on my monthly statement. I dont owe you please so stop taking my hard earn money. They have send me a final demand dated 13 february. i have a ref ********** where i called and said they will cancell it in march but they didnt tell they have deducted money on 17 February. I got an sms stating am overdue with R158 on the 04 March 2017. Please help me as they are *****s.</p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
