Contact centre between 9 and 5?!!

Earlier this evening my YouthPad7 tablet was ****** out of my bag in the train on my way home. I was so confused and didn't know what to do, the first thing I thought of was to contact MrPMobile and when I called the contact centre was closed. This enfuriated me because I had no clue of what I needed to do, its the first I have heard of a retail contact centre closed for customer service! My daughter suggested we go to the store at Vangate and with no interest or sympathy toward my situation they just simply said they can't do anything, not even bothering to give me advise or any further details. They just said that I need to call between 9 and 5, I said I was concerned about the person using the tablet and they (just annoyed at my presence I presume) just said they can't do anything. I'm hugely concerned about this, especially wuth the contact centre being the only people that could assist me and not even to store. The stores are operating in longer hours than the contact centre and not a single person could accommodate my situation, so if there is a problem I have to call between 9 and 5?