Complete lack of customer service

<p>More than a year ago i agreed to a contract with MRP Mobile for R99 per month. And i have had nothing but issues with MRP Mobile since day one. But because i was very clear about my conditions from the start, i made then go back to the initial call and my debit order were somewhat rectified. It seemed that i spent more time per month on the telephone trying to have this resolved. And then on 26 July 2016 an amount of R801.86 was deducted from my account! For a contract of R99 per month! i distinctly told Sindi Nene that i needed those fund to cover my debit orders come month end.</p> <p> </p> <p>I have since taken the sim card out of the device. I refuse to use it!</p> <p> </p> <p>It is now exactly one month later. After being advised that a refund has been authorised, i am still waiting.</p> <p>I have a paper trail of my correspondence with Sindiswe Nene and more recently Karin Moonsamy. Thrice during this month i was advised that the refund has been processed whilst on the phone with MRP. I have YET to be reinbursed!</p> <p>i need this resolved. i do not wish to speak to SIndi Nene or Karin Moonsamy again.</p> <p>I NEED THIS QUERY RESOLVED!</p> <p>Thank you,</p>