Complaint -MRP Mobile -Free Sim ****

<p>During Feb 2017 I was contacted by a Mrp mobile tele-sales consultant (Tandi Melokosi) who said that I that Mr Price is giving all loyal clients a "free benefit SIM card" whereby you are able to top up anytime. She however did not mention that this "free sim" islinked to a 12month prepaid contract which has a monthly fee of R125 plus an activation fee of R100 which just gets billed to your Mr Price Account.</p> <p>When I received simcard the delivery note attached highlighted that this is not a normal prepaid sim but a contract sim. I phoned the Mrp Mobile helpdesk the same day and ask them not to activate the sim and to cancell the simcard and any related service/contract immediately. I was assured that the sim was cancelled and that no additional fees would be generated. When I received my Feb statement from Mr Price and i was billed for R100.00 connection fee and R125 airtime on a "Hero top up package"which was not discussed or agreed to when I was called.</p> <p>When I phoned this morning to find out why i was billed for something i didn't use and i was told that R100 activation fee is generated within 24 hours of delivery (note that I sim was cancelled the same day it was delivered) and they said that the airtime R125 package is active when sim is activated. </p> <p>I specifically asked the sales consultant if this was a contract and she said assured me that it was not. There is no mention in the conversation of any of the above mention monthly fees R125 or activation costs (have a copy of the call). I have requested that all related fees be removed/reversed from my Mr Price account which was had a zero balance and was in a paid up status before this ********* incident occurred. I require email confirmation that this has been done or I will be closing my Mr Price account.</p> <p>Note: ********* business dealings and lack of transparency is how you lose customers -MrPrice Group</p> <p> </p> <p>PS. I am still waiting for a team leader (Nokuboga) to contact me (apparently all still in a meeting)</p>