Complaint about unauthorized deduction

<p>Good Day,</p> <p> </p> <p>I hope this email find you well.</p> <p> </p> <p>Last year June I was called by one of your consultants advising me that I qualify for cell phone, which I took the Huawei for R129,00 pm and gave the phone to my father as a gift.</p> <p> </p> <p>Since last year MRPMobile have been deducting unauthorised (more than agreed amount) debits from my bank account, I laid a complaint on hello peter , which I was contacted by Lee-Ann in the admin department, she was very helpful in assisting me. Calls have been listened to and I received feedback stating that it was an error from Mr price mobile side. Since my enquiry was resolved, you guys deducted the R129 as arranged every month.</p> <p> </p> <p>Thursday morning, 27 April 2017 I received an SMS stating that my instalment is R481+something, I was shocked, I called the call centre which I spoke to Meliswa. I explained to her all the above, then she explained to me about some data activation that was done on my account, I never agreed for any extra data or airtime. WHO GIVE USE A RIGHT TO ACTIVATE SOMETHING THAT I NEVER AGREED TO??? Meliswa spoke to my father also, and she keep on telling him it’s our fault,,, we don’t even know how to buy airtime using that sim. I’m telling use now I wont allow you to deduct more than R129 on my account , I will be taking MRP to the ombudsman I worked to hard for my money for use to just misuse it.</p> <p> </p> <p>I will each debit order until this matter is resolved.</p> <p> </p> <p>I would like an consultant to call me ASAP on 084 ********** , anytime over the weekend or week days after 5.</p> <p> </p> <p>I will be awaiting your feedback.</p> <p> </p> <p>Regards,</p> <p>Cayla</p>