Company build on lies and deceit

So this was a very fun experience During June 2019 was contacted by a Mrp mobile tele-sales consultant who said that Mr Price is giving all loyal clients a "free benefit SIM card" whereby you are able to top up anytime. And I must give him my address for the parcel that was ready to be delivered. Not once was I asked if I wanted it. He did mention that I can use my account to buy airtime and that I have to make sure that I have funds for the R100 to be loaded. O yes and that if I do not use the airtime I will forfeit it. He however did not mention that this "free sim" is linked to a prepaid contract which has a monthly fee of R100 plus an activation fee of R129 and contract fee of R100 which just gets billed to your Mr Price Account. So in July Mr Price Mobile deducted the following SIM Top Up Connection Fee - R 129 Mrp 100 Plus New R 100 Air Time Data Bundle - MrPrice Mobile R 100 So Monday I lodged a complaint on the Mr Price website the Help section #*** Till today received no feedback. I thenb phoned spent 20min on the call and I still do not feel that I have been assisted. I spoke to (I think Cameron) who can not even tell me the manager's name or his supervisor's name. He did assist. Some what (#***) I then phoned Mr Price Head Office who put me through to Mr Price Mobile again she did say that I have a right to request to talk to the manager. The lady who took the call first said her name is Samantha but at the end of the call it is actually Pretty. I asked her to talk to the manager. She said she must take my details before putting me through to him. I asked the person's name and she said it was Noxolo. She can't give me the surname. She took my detail and said once the query is resolved the team leader will phone me back. I then said I wanted to talk to the manager, she said she has to take my details again, I then asked what the person's name is and was told it is Avinesh. I still did not talk to a manager and I still do not know who the person is. It is such B S that when I customer phone to any call center you have to hear there are no team leaders or supervisors or managers, they are always on lunch or in meetings. I want my money credited back to me, the sim card cancelled at no cost to me end of story and I do not want to wait 5 to 7 working days. YOU DID NOT WAIT 5 TO 7 TO TAKE MY MONEY I have done a search and noted that there are so many people that complained about the same thing going back to 2017 and the problem on your side is still not resolved. How your staff lie to get the contracts in surprises me So much for an honest business. Looks like the mobile section is build lies and deceit Please resolve this asap