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Sharon T

1 reviews | Active since Mar 2016

03 Mar 2016, 15:53

Charged for services not rendered

Good day,<br> <br> In November 2015 I took the Sim card out of the tablet because every month my bank account was deducted with a different amount. January 2016 my account was deducted with R99.00, this I understand because it's my monthly fee.<br> End of February my bank account was deducted with R248.39, how can this be if the Sim card is out of the tablet. <br> I phoned Mr Price Mobile Call Centre and the lady confirmed that a call was made and there was data usage.<br> Once again I've asked how can it be if the Sim card was not in the tablet.<br> <br> This was not the agreemet and this is totally unexceptable.<br> <br> Regards<br> Sharon Thompson

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Replies (1)
MRPMobile
MRPMobile's reply03 Mar 2016, 16:02
Official
Hello laurendaniels,

Thank you for taking your time and effort informing us of your concerns. A consultant will contact you directly to assist.

Kind Regards
mrpmobile