PF
Palesa F
1 reviews | Active since Nov 2022
08 Aug 2025, 05:49
Cellphone repair ****
I purchased a Samsung A05 less than a year ago, and it has stopped charging. Since it's still under warranty, I returned it to Mr Price. We waited for weeks before Mr Price contacted us to inform us that they had sent the phone to SS Cellular for diagnostics. Now, SS Cellular claims that the issue is not due to a manufacturing defect and has quoted us over R2000 for repairs. This seems excessive, especially considering that a brand new phone costs less than R2000. I'm unsure how they came to this conclusion regarding the diagnostics and the repair cost. I also tried to research SS Cellular online, and the reviews on Hello Peter are quite concerning, with many customers sharing similar negative experiences. I'm frustrated and disappointed by the service provided by Mr Price in this situation. Why would they treat their customers this way?
Helpful (0)
Replies (7)0
Replies (7)
MRPMobile's replyOfficial
08 Aug 2025, 12:53Hi Palesa Faith,
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
MRPMobile's reply08 Aug 2025, 12:53
Official
Hi Palesa Faith,
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.
Warm Regards
Mr Price
PF
Palesa F's updateReviewer Update
13 Aug 2025, 09:17Hello
So after my review , I received a call on Monday 11 August from a lady who said she is the me price branch manager . I explained everything to her and she told me that she will investigate and come back to me . During the course of the day she called me to discuss her findings. She said that SSS said that the phone had water damage . I told her that that is incorrect because the phone stopped charging. I have the integrity and I wouldn’t lie about something like this . She then said perhaps it is not actual water but water from evaporation or when we cook there is steam from the stove or the kettle . I disagreed with her and said that I don’t want to get technical from her as to where does the water come from . I said after I saw many reviews from this company everyone is complaining about them I wouldn’t trust their diagnostic if they know what they doing . She then said I can take the phone to Samsung for second opinion. I told her that I didn’t buy the phone at Samsung I bought it at Mr Price hence if the phone has issue I will take it back where I bought it . She also said that tbe quote is not over R2000 because the labour is R 399 , I am so ****ed by this comment because as per attached the total price that I have to pay to repair this phone is written there over R 2000 why is she trying to justify the quoted amount by breaking down the price , my focus is the total price not the breakdown amount . While we were still taking she then said that she can’t hear me , dropped the call and never returned my call . So am still waiting
So after my review , I received a call on Monday 11 August from a lady who said she is the me price branch manager . I explained everything to her and she told me that she will investigate and come back to me . During the course of the day she called me to discuss her findings. She said that SSS said that the phone had water damage . I told her that that is incorrect because the phone stopped charging. I have the integrity and I wouldn’t lie about something like this . She then said perhaps it is not actual water but water from evaporation or when we cook there is steam from the stove or the kettle . I disagreed with her and said that I don’t want to get technical from her as to where does the water come from . I said after I saw many reviews from this company everyone is complaining about them I wouldn’t trust their diagnostic if they know what they doing . She then said I can take the phone to Samsung for second opinion. I told her that I didn’t buy the phone at Samsung I bought it at Mr Price hence if the phone has issue I will take it back where I bought it . She also said that tbe quote is not over R2000 because the labour is R 399 , I am so ****ed by this comment because as per attached the total price that I have to pay to repair this phone is written there over R 2000 why is she trying to justify the quoted amount by breaking down the price , my focus is the total price not the breakdown amount . While we were still taking she then said that she can’t hear me , dropped the call and never returned my call . So am still waiting
PF
Palesa F's update13 Aug 2025, 09:17
Reviewer Update
Hello
So after my review , I received a call on Monday 11 August from a lady who said she is the me price branch manager . I explained everything to her and she told me that she will investigate and come back to me . During the course of the day she called me to discuss her findings. She said that SSS said that the phone had water damage . I told her that that is incorrect because the phone stopped charging. I have the integrity and I wouldn’t lie about something like this . She then said perhaps it is not actual water but water from evaporation or when we cook there is steam from the stove or the kettle . I disagreed with her and said that I don’t want to get technical from her as to where does the water come from . I said after I saw many reviews from this company everyone is complaining about them I wouldn’t trust their diagnostic if they know what they doing . She then said I can take the phone to Samsung for second opinion. I told her that I didn’t buy the phone at Samsung I bought it at Mr Price hence if the phone has issue I will take it back where I bought it . She also said that tbe quote is not over R2000 because the labour is R 399 , I am so ****ed by this comment because as per attached the total price that I have to pay to repair this phone is written there over R 2000 why is she trying to justify the quoted amount by breaking down the price , my focus is the total price not the breakdown amount . While we were still taking she then said that she can’t hear me , dropped the call and never returned my call . So am still waiting
So after my review , I received a call on Monday 11 August from a lady who said she is the me price branch manager . I explained everything to her and she told me that she will investigate and come back to me . During the course of the day she called me to discuss her findings. She said that SSS said that the phone had water damage . I told her that that is incorrect because the phone stopped charging. I have the integrity and I wouldn’t lie about something like this . She then said perhaps it is not actual water but water from evaporation or when we cook there is steam from the stove or the kettle . I disagreed with her and said that I don’t want to get technical from her as to where does the water come from . I said after I saw many reviews from this company everyone is complaining about them I wouldn’t trust their diagnostic if they know what they doing . She then said I can take the phone to Samsung for second opinion. I told her that I didn’t buy the phone at Samsung I bought it at Mr Price hence if the phone has issue I will take it back where I bought it . She also said that tbe quote is not over R2000 because the labour is R 399 , I am so ****ed by this comment because as per attached the total price that I have to pay to repair this phone is written there over R 2000 why is she trying to justify the quoted amount by breaking down the price , my focus is the total price not the breakdown amount . While we were still taking she then said that she can’t hear me , dropped the call and never returned my call . So am still waiting
MRPMobile's replyOfficial
13 Aug 2025, 09:28Hi Palesa Faith,
I trust you are well.
We would like to sincerely apologize for the inconveniences and frustration caused.
Kindly note that we will follow up with our team and you will receive feedback shortly.
Warm Regards
Mr Price
I trust you are well.
We would like to sincerely apologize for the inconveniences and frustration caused.
Kindly note that we will follow up with our team and you will receive feedback shortly.
Warm Regards
Mr Price
MRPMobile's reply13 Aug 2025, 09:28
Official
Hi Palesa Faith,
I trust you are well.
We would like to sincerely apologize for the inconveniences and frustration caused.
Kindly note that we will follow up with our team and you will receive feedback shortly.
Warm Regards
Mr Price
I trust you are well.
We would like to sincerely apologize for the inconveniences and frustration caused.
Kindly note that we will follow up with our team and you will receive feedback shortly.
Warm Regards
Mr Price
PF
Palesa F's updateReviewer Update
01 Sept 2025, 09:01Hi . The last update was on the 13 August . Till today I have never received any communication, sms , phone call or whatsoever. I feel like you just replying on this platform as a PR and no one is taking accountability. Where is my phone , why is it that I have never received feedback regarding this ?
PF
Palesa F's update01 Sept 2025, 09:01
Reviewer Update
Hi . The last update was on the 13 August . Till today I have never received any communication, sms , phone call or whatsoever. I feel like you just replying on this platform as a PR and no one is taking accountability. Where is my phone , why is it that I have never received feedback regarding this ?
MRPMobile's replyOfficial
01 Sept 2025, 13:48Hi Palesa Faith,
I trust you are well.
We completely understand your frustration regarding this issue, and we will have the matter resolved as soon as possible
Warm Regards
Mr Price
I trust you are well.
We completely understand your frustration regarding this issue, and we will have the matter resolved as soon as possible
Warm Regards
Mr Price
MRPMobile's reply01 Sept 2025, 13:48
Official
Hi Palesa Faith,
I trust you are well.
We completely understand your frustration regarding this issue, and we will have the matter resolved as soon as possible
Warm Regards
Mr Price
I trust you are well.
We completely understand your frustration regarding this issue, and we will have the matter resolved as soon as possible
Warm Regards
Mr Price
PF
Palesa F's updateReviewer Update
02 Sept 2025, 16:33Can you please clarify what is tbe time frame for as soon as possible because I can’t wait forget .A colleague told me to report the matter to the Consumer Goods and Services Ombud
PF
Palesa F's update02 Sept 2025, 16:33
Reviewer Update
Can you please clarify what is tbe time frame for as soon as possible because I can’t wait forget .A colleague told me to report the matter to the Consumer Goods and Services Ombud
MRPMobile's replyOfficial
04 Sept 2025, 11:26Hi Palesa Faith,
I trust you are well.
Kindly note that this has been shared with our team. You will receive personal feedback shortly.
Warm Regards
Mr Price
I trust you are well.
Kindly note that this has been shared with our team. You will receive personal feedback shortly.
Warm Regards
Mr Price
MRPMobile's reply04 Sept 2025, 11:26
Official
Hi Palesa Faith,
I trust you are well.
Kindly note that this has been shared with our team. You will receive personal feedback shortly.
Warm Regards
Mr Price
I trust you are well.
Kindly note that this has been shared with our team. You will receive personal feedback shortly.
Warm Regards
Mr Price