Cellphone insurance claim BEING IGNORED

Good Day

I bought a phone at Mr Price N1 City Mall on the 3rd of November 2023 and i was told about the 6months insurance and that i had to pay R300 which i did and they did all the paper work i was told my insurance is good to go all information captured and I left the shop witih my phone all happy and smiles. on the 03rd of December my phone was ****** and on Monday 4th I reported at the Police station in Bothasig and went to the Mr Price shop at N1 City Mall to get the paperwork soreted for my claim and i filled in a claim form that i was given they took my ID made a copy and i was told all is well they will email to the Mr prices claims monitors department. a day went and no responce on Wednesday 6th of December I googled the number for the Mr prices claims monitors department and called them after I was told in the shop that they cant call them they dont have airtime ti call to my suprise when i call the claims daprtment they dont have my policy they cant pick it up and i was told the shop did not complete the insurance application correctly i will have to ask them to redo it so they can pick it up and process my claim I am now fanilitating netweet the shop Mr Price and the claims department because im not getting feedback im fustrated i dont have a phone im using email to communicate and work phone to call them when I call the shop its like you are speaking to robots they respond script answers they cant think on their feet i still dont have a phone i dont know what is happening with my claim im so fustrated at this point im cursing the day I bought a ophone from them because the after sales is shocking staff is not edequetly trained to deal with customers they respond in a scripted response which fustrates me even more The answer they gave that they cant call the claims department because they dont have airtime a whole shop i was left thinking Mr Price must think we are a joke as their custormers they dont respect us as im typing this i still dont have my phone. :-(