CW
Cloete W

1 reviews | Active since Aug 2017

29 Aug 2017, 08:49

Cell number STILL does NOT EXIST AFTER 7 WEEKS!!!!!!!!!

I have been a HAPPY and quiet pay-as-you-go cell phone user for 16 years. MrPmobile phoned me on 11 July 2017 and convinced me a 2 year contract with them for R99 p/m would be better. I took them up on there offer. We agreed I will keep my number. I asked for a white phone - it is easier to find a white phone. I received a black phone - but that is the least of my issues... IT IS NOW SEVEN WEEKS LATER - My original number (that I was going to keep) DOES NOT EXIST anymore since DAY ONE. IT IS NOW SEVEN WEEKS LATER - The cell phone MrPmobile sent me, still does NOT receive the CellC signal it is supposed to. IT IS NOW SEVEN WEEKS LATER - I have a TOTAL of FIVE SIM CARDS that were sent to me. None of them wor****! The last one doesn't even have a paper- but I was told I must use that one!! It does NOT wor**** The NON REFUNDABLE R199 was deducted diligently, and another R140 was also deducted thereafter on 20 August - for what??? For phoning their call center???? I called the MrPmobile call center every 3rd day - every time I had to explain from scratch the whole story; every time I was refused to talk to a First Line Manager or to the I.T. Dept that was responsible for the "sim porting" or "sim swop". I even went to a Cell C retail store and begged for help. The person there managed to get through to a Nonhlahla at MrPmobile. She is a First Line Manager - and since she got involved - I only received TWO phone calls from her saying "We are waiting for the IT department". The last call was more than a week ago. NONE OF THE CALL CENTER AGENTS TOOK OWNERSHIP OF THIS SITUATION. NONE OF THE CALL CENTER AGENTS HAS A DIRECT CONTACT CHANNEL WITH THE SO-CALLED I.T. DEPARTMENT - every time a message is conveniently typed into their system and I am given yet ANOTHER REFERENCE NUMBER!!!!!!! I REFUSE TO PHONE THEIR CALL CENTER EVER AGAIN. I DEMAND MY NUMBER TO BE ACTIVATED AGAIN. MrPmobile - you better sort this out or else come fetch the cell phone – and give me back every cent you took, MFs! BUT DON"T WASTE MY PRECIOUS TIME IF YOU HAVEN'T FIRST RESTORED MY CELL NUMBER AGAIN!!!! "Thanks for calling MrPmobile - have a $#%#$#%#$%#$#%# NICE DAY!!!!"

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Replies (2)
MRPMobile
MRPMobile's reply29 Aug 2017, 08:50
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply08 Sept 2017, 09:28
Official

Your complaint is being investigated and you will receive personal feedback from our customer care team members.

Many thanks,

mrpmobile