Cancelling a mobile contract

Never, I repeat NEVER take an online deal from them. My watch malfunctioned in the first month and I did not get any support from them. More than 5 months after my contract with them ended, I called to cancel because I was paying R130 for a sim card that was not working. I called about 4 times and wasted all my airtime only to find that they cut my calls of at the cancellation department. Eventually I decided to call customer care and I was informed that the people from the cancellation department are there but they are just not picking up my calls. The lovely and very professional lady I spoke to said I should write an email to cancel.

I wrote the email and more than a week went by, with no response. I reversed the money that was debited from my account and guess what? They called me to ask why my account was in arrears rand that they will report me to the credit bureau if I fail to pay.

I explained to them, that I refuse to pay for a service that I am not receiving, I was then put through to customer and the phone was put down in my ear.

Nobody has called me back as yet.

The way the contract works: After 24 months you go on a month to month contract. If you want to cancel, you have to pay the month that you placed cancellation and the month after that as well.

I do not mind doing so, I do mind paying for something of which I am receiving no benefit. Imagine paying for a full DSTv subscription but being unable to watch anything on your television.

I would NEVER EVER take a MRPmobile contract again.

I am very disappointed in the service I received.