Cancellation of contract

<p>On 21st October I emailed to cancel my contract which expires 26.11.2016. I received a response from Jeanine stating I must call 1st November to deactivate (***). When calling I was transferred to customer care and put on hold. Tried to cal a few times today. Unable to hold indefinitely I emailed again requesting someone call me, but to no avail.</p> <p>I would appreciate it if someone call me to settle this matter to avoid any further cost to myself.</p>