1 reviews | Active since Feb 2012
Cancellation of contract
Good day HelloPeter crew. I was called by one of MRPmobile consultant that they are offering me a cellphone contract Samsung galaxy. When the device was deliver last week Thursday on 22 October 2015. I opened the device an I was not impressed with the device. So I called them on Saturday and Wednesday, 24th and 28th October respectively to cancel and return the device. The consultant told me to pay the an amount of R300. <br> <br> The consult who sold me the device told me that if I'm not happy with the device I can cancel the contract with 5 working days and he never mentioned anything about cancellation fee.<br> <br> I agreed to enter to this agreement based on the information provided to me by the consultant because he never mentioned any amount other than a subscription fee of R99. <br> <br> Can the crew, as you have assisted me in previous years, assist me by returning the device without paying any fees owing to the fact that I was mislead into entering into such contract.
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
