FM
FIKILE M

1 reviews | Active since Sept 2015

29 Sept 2015, 10:47

Cancellation fee and hidden cost

On the 26 August 2015 at 12h23, I received the SMS from Mr Price Group informing me about the tablet deal for R99 per month. Same day I received a call from Ms.Gcawabaza the representative of Mr Price Group informing me about the tablet deal and then I accepted the offer.<br> I ask her the following questions:<br> - how much must I pay every month, she said R99 starting from end of October 2015. <br> - hidden cost, no hidden cost, only R99 per month.<br> - cancellation, within 5 days if I'm not happy <br> - cancellation fee, no cancellation fee<br> Within 5 days I called and cancelled, because I was not happy about the product, the representative who did answer the phone was Ms. Nerasha Randhani, who told me that I must pay 30% of device portion: R443-27 if I open the parcel, without using it, if I didn't open pays R199.<br> On the 25 September 2015

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Replies (1)
MRPMobile
MRPMobile's reply29 Sept 2015, 11:15
Official
Hello fikim2015,

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.

Many thanks,
mrpmobile