1 reviews | Active since Jun 2017
Cancellation
<p>I took out a contract with MRP Mobile</p> <p>they stopped debiting my account in February i assumed that it was because my contract was over</p> <p>However, on the 27th May my account was debited 4 time by MRP Mobile, i was told that it was because i owed them that amount and let it go. I then sent an email on the 29th May for my contract to be cancelled. I was told my Thembile Tembe that my payments were still not successfully received by them and they could not cancel. I sent through numerous emails thereafter but never received a response. on the 7th June i sent an email again requesting cancellation. on the 8th June i was advised that the deactivation process was sucessfully received. I asked for proof of cancellation and received an email this morning saying that the deactivation process was successfully submitted however, the FINANCE DEPARTMENT confirmed that I need to pay R 145.00 for June.</p> <p>This is ridiculous service and if i pay yet again, i guess the whole process would be delayed again and then i will be told that i need to pay for another month... Until it just never gets cancelled!!!!!!!</p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
