DN
Denisesha N

1 reviews | Active since Jun 2017

12 Jun 2017, 11:50

Cancellation

<p>I took out a contract with MRP Mobile</p> <p>they stopped debiting my account in February i assumed that it was because my contract was over</p> <p>However, on the 27th May my account was debited 4 time by MRP Mobile, i was told that it was because i owed them that amount and let it go. I then sent an email on the 29th May for my contract to be cancelled. I was told my Thembile Tembe that my payments were still not successfully received by them and they could not cancel. I sent through numerous emails thereafter but never received a response. on the 7th June i sent an email again requesting cancellation. on the 8th June i was advised that the deactivation process was sucessfully received. I asked for proof of cancellation and received an email this morning saying that the deactivation process was successfully submitted however, the FINANCE DEPARTMENT confirmed that I need to pay R 145.00 for June.</p> <p>This is ridiculous service and if i pay yet again, i guess the whole process would be delayed again and then i will be told that i need to pay for another month... Until it just never gets cancelled!!!!!!!</p>

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Replies (1)
MRPMobile
MRPMobile's reply13 Jun 2017, 09:05
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile