AB
Amith B

1 reviews | Active since May 2014

16 Mar 2017, 13:51

Call Centre ********* and Rude

<p>I received a call from your call centre a minute ago. The call centre agent was absolutely terrible. She initially greeted and then went through a script faster than you could believe. Thereafter I was told that Mr Price wants to give me a sim card and all she needs to know is when I am available to deliver. Luckily untrusting as I am, I asked her to repeat herself and upon questioning, somewhere when she rattled off she had mentioned billed to your Mr. Price account. This is extremely ********* and I am shocked at this behaviour, I did pick this up but there must be so many unsuspecting people must be being "*******"! How can you "give" someone a sim card and thereafter bill them? I would've just moved on but to make matters worse, as soon as I said no thank you the call was dropped on me. Is this the standards of your outsourced call centres? The only reason I have not gone to social media is that there is no e mail address contacts anywhere on your site, and your contact info does not work. I will await a response as to why consultants are claiming to "give" away something attempting to mislead customers.</p> <p> </p>

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Replies (1)
MRPMobile
MRPMobile's reply16 Mar 2017, 14:04
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile