1 reviews | Active since Oct 2016

10 Nov 2016, 15:18

Call Centre

<p>MRPMobile can I please just kindly request my letter/statement confirming that my contract has been cancelled to be sent to me? I cannot hold on the line for over 15 min everyday with no response. None of my calls were answered at your customer services number. I'm not calling anymore, just do your job properly!</p>

0
Replies (4)
MRPMobile
MRPMobile's reply10 Nov 2016, 16:54
Official

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,

mrpmobile

Best regards,

's update11 Nov 2016, 08:04
Reviewer Update

I still have not received my statement. They called but I'm still not satisfied with the response

MRPMobile
MRPMobile's reply11 Nov 2016, 16:13
Official

We sincerely apologise for all the inconvenience you have incurred. Please refresh your emails as the settlement letter has been sent.

Kind Regards
mrpmobile

Best regards,

's update14 Nov 2016, 16:14
Reviewer Update

Good day

There is no settlement letter I received....all I got was a very informal email from Shaun Thaver which read ''

Hi,

Your contract has been cancelled.'' and that's it.

Tell me can I use that on my home loan application now? Your service is pathetic and your consultant was so unprofessional. How dare he address me like I'm his friend. F*ck it!!!!