Billing enquiry and bad customer service

<p>CONTRACT BETWEEN MR PRICE MOBILE AND JJ KERRY – ********** </p> <p> </p> <p>The first problem came in with the soft block that was placed on this number. My son could not make or receive calls. On enquiry regarding this, I was informed that the soft block was placed on the account as my son exceeded the data included in this contract. I then enquired why this was done, as I specifically instructed on the implementation of this contract that under no circumstances must he be allowed to exceed his data. And furthermore, why can’t he receive any calls in this period? That has nothing to do with data. The call center agent could not answer my questions and I therefore requested a supervisor/manager to return my call – I am still waiting. </p> <p> </p> <p>The second month, an amount exceeding the agreed R129 was again deducted from my account. I, again, contacted Mr. Price Mobile and enquired why the account was so high on which they again concluded that my son exceeded his data. I, again, confirmed that this was not what was agreed upon and that he used the Wi-Fi at home. I requested a supervisor/manager to contact me in this regard – I am still waiting. </p> <p> </p> <p>The third month, we waited for my son to reach his data of 125MB and we then removed the sim card from his phone. An amount of R748 was deducted per debit order from my account – how is this even possible, as he was using a Vodacom sim card on the phone. I phoned Mr. Price Mobile again on Friday, 4 November, and requested a supervisor/manager to contact me in this regard – as this is breaking of the contract that I had with Mr. Price Mobile? I did inform the call center agent that if I have not heard anything back from a supervisor/manager regarding the account – I consider the account cancelled reason being contract break from Mr. Price Mobile. </p> <p> </p> <p>Mr Price Mobile has not been in contact with me from their side after 4 calls to them requesting feedback from a supervisor/manager. I strongly urge anyone considering a contract with them to rather refrain - as usual the pre-sale service is excellent, but the billing and after-sale service is dreadful</p> <p> </p> <p> </p> <p> </p> <p> </p>